Depending on the covering and the degree of use, the covering material, seat cushion may need regular maintenance such as pilling and fillings and suspension may need regular maintenance or be replaced periodically at the purchaser’s expense.Minor stitching abnormalities that arise due to normal wear and tear that are not consistent with a defect or manufacturing fault.Your leathers and fabrics will fade and crease your foam and fillings will soften and form the shape of the user over time.In this regard, please note that the following may occur as a result of natural and normal usage: Normal wear and tear (refer to the 'Caring For Your Furniture' below).Subject to the Australian Consumer Law, Ashley Furniture HomeStore cannot be not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of: Additional repairs will be chargedįor further information about the Australian Consumer Law and consumer guarantees, visit CancellationsĪshley Furniture HomeStore will charge a minimum of 20% of the total order amount for any cancellations or changes of mind.Įxclusions (subject to the Australian Consumer Law) Under the Ashley Furniture HomeStore warranty against defects, the purchaser has the right to repairs of the defective part or product only. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control. You may be required to pay labour, assessment and/or freight fees, such as where goods are been assessed to have been damaged by neglect, misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply.

You may be provided with an indicative repair time, which time may vary due to reasons beyond ours, or the repairer’s reasonable control, such as part availability and incorrect fault description. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid. If goods are to be returned, goods must be returned within a reasonable time and in acceptable condition. There may be circumstances where you are not entitled to a remedy. If you are offered a replacement product as part of your warranty claim, the original guarantee period still stands. It excludes products used for commercial reasons.Īll guarantee periods start from the date of purchase. Please keep in mind the Ashley Furniture HomeStore Quality Guarantee applies to the original purchaser only (warranty is not transferable) and only for products used for reasonable domestic purposes. Moreover, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We recommend you read our Warranty Policy prior to you making a purchase, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.Īll goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. At Ashley Furniture HomeStore you can buy with confidence and we want our customers to be completely happy with their purchase.

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